Withdrawal policy and withdrawal form
A. Withdrawal policy
Introduction
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:
Right of withdrawal
You have the right to cancel this contract within 30 days without giving reasons.
The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us (Emir Celovic, EC Software Solutions, Am Bruche 38, 33613 Bielefeld, Germany, Tel.: +4917632101716, Email: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample cancellation form, although this is not mandatory.
You can also exercise your right of withdrawal online on the website at the internet address https://cartographr.co/widerruf exercise. If you use this online function, you will immediately be sent a confirmation of receipt on a durable medium (e.g. by email) with information on the content of the declaration of revocation as well as the date and time of its receipt.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Effects of withdrawal
If you revoke this contract, we must repay to you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
General information
1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us carriage paid.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal form
If you want to cancel the contract, please fill out this form and send it back.
To
Emir Celovic
EC Software Solutions
Am Bruche 38
33613 Bielefeld
Germany
Email: [email protected]
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
________________________________________________________
Signature of the consumer(s) (only if notified on paper)
_________________________
Date
(*) Unzutreffendes streichen
Copyright notice: This cancellation policy was created by the specialist lawyers at the IT law firm and is protected by copyright (https://www.it-recht-kanzlei.de)
As of: June 16, 2026, 1:54:16 p.m